At the end of our first day we are able to meet with one of the director, Tuan Haji Razali Bin Dato' Rahmat. He has interview us to know more about who he has hire in his company and he also giving us advice and he has shared his old experience and how he get up and fall during set up this company.
(05/10/2015)
Human Resource Division
Human resource division briefing by Miss
Afiza regarding attendance for all staff, issuing warning letter for staff who
always coming late to work, systems that used by SRT which is ISRTEON that will be utilized to keyed in all the staff
details.
During the briefing she also show us the
organizational chart where the head of the organization is Ybhg Dato’ Hj Rahmat
Bin Ismail as the executive chairman and assist by 3 director, which is Haji
Razali Bin Dato’ Haji Rahmat as the shareholder and assistant of executive
chairman. Haji Rahim Bin Dato’ Haji Rahmat as the shareholder and as the senior
manager of Hi-Tech division and Mr. Rafiq Bin Dato’ Haji Rahmat is also
shareholder and director for SRT branches in Sabah and Sarawak. There are 5
division which is Operations Division, Support Service Division, Cash
Management Division, Business Development and Finance. Where each of it has its
sub divisions. There are also a divisions that stand alone such as Hi-Tech,
EDP, Internal Audit, Secretary Management and Risk Management.
According to Miss Afiza the workers are
divided into two category which is staff and guard (static and armoured guard).
Staff is the one who assisting in office management. Guard also divided into
two which is static guard and armoured guard.
The payment day for all the staff will
be on every 31st or at the end of month. If the payment day falls on weekend
then the payment will be on the first day of the new month. Payment day for the
guard are different from the staff, where it falls on 7th every month and only
the guard are entitle to take advance.
SRT also provide their employees with
“Koperasi” where every employees are compulsory to join the “Koperasi”.
As a compant that provide security
services they are bonded with Kementerian Dalam Negeri (KDN) requirements which
is to re-new their lisences. Where 30 percent of the total guard must attend a
training, Certified Security Guard (CSG). This training also imprtant for the
guard to be promoted to the higher position. As a staff in SRT they also attend
a training that prepared by the Malaysian Employers Federation (MEF). The payment for the training will be covered by levi
paid by company through company’s account in HRDF
Admin
Division
Mr. Hassan has brief us about Admin
division. Admin division are
-
Preparing the
agreement for hire purchase
-
Renewing
licenses
-
Maintenance
-
Payment for
utility bills such as water, electric, TM (internet)
-
Purchasing stationeries
such as A4 paper, pen, calculator, stapler and so on.
-
Prepare and
distribute memo
-
Prepare quotation
for purchase order
-
Payment of
summons
-
Dispatch
-
In charge for the
cleanliness of the office and appoint cleaner
-
Prepare the
cleaner schedule
- Ensuring the
fire extinguisher are placed in right place and monitoring its expire date.
-
In charge in
asset’s maintenance and disposition.
(06/10/2015) Tuesday
Logistic
Division
Briefing with Major Esha. The objective
of this division is to fulfil the customers satisfactions and to help SRT-EON to
achieve its objective in any situations. Logistic divisions are mainly focusing
on transportation and uniform.
Transportations include the van used by
the guard. There are about 157 van. Logistic division are incharge for renewing
the van’s road tax, the need to fulfil the Suruhanjaya Pengangkutan Awam
Darat (SPAD) requirements and PUSPAKOM for the van maintenance and inspections.
Logistic division also has the right to
make decisions on bought new van which is based on demand and if there is new
assignment and also for the old van to be dispose.
They also incharge in pointing panel
workshop for weekly inspection or for repairing. This is because they can
control the price and cost for inspections and repair.
They are also focus on the attire of the
guard. Where the logistic division have to ensure that they are have enough
uniform to supply the guard. In term of enough is they also need to take full
considerations on the size or the measurement of the guard body.
Another is, they also incharge in
monitoring on how much oil used by all the van. If one van has used exceeding
amount of oil than usual, the logistic person has to take note on that
situations.
Payroll
Division
Briefing by Mr Khairul, Ms Azni and Ms
Azrina. This division will reporting their activity direct ti Tuan Haji Razali
and under the support service division. Last time they doing payroll using
software called Paypac. Recently they just shift into the new system that
called ISRTEON that owned by the company itself that specifically to do payroll.
By using the new system it makes their work much easier where all the data of
the employee can easily generated from all branch.
The payroll calculation including the lawful
deductions such as kumpulan wang simpanan
pekerja (KWSP/ EPF) and Perkeso. Other calculations is income tax, levi, LHDN
and zakat.
This division crucial time is when the
payment day is close. They need to do calculation for all the staff and the
guard around peninsular Malaysia and distribute the salary to every branch. The
payment day is on 30th on last month or 1st day of the month for the staff and
7th day every month will be the payment day for the guard where they also can
take advance.
Functions and duties of payroll divisyen
is incharge in calculation and payment of monthly salaries and allowances,
incharge for do lawful deduction such as EPF and PERKESO. They also produce the
payslip and distribute it to employees and prepare report of employees payslip
to Lembaga Hasil Dalam Negeri (LHDN). Other than that, they also produce data
about EPF and KWSP.
Main Functions :-
- Implementing a payroll staff and security guards in Peninsular Malaysia.
- Make a review of the presence of uniformed personnel on duty for the purposes of credit notes, use the Operations Department and Human Resources Department.
- Provide monthly payroll reports to the Accounts Department.
- Provides data and information EPF & PERKESO contribution.
Financial Division
Briefing by Miss Nurul Hidayah.
According to her, this division had been divided into 2 part which is account
part and collection part. SRT-EON has centralize financial where anything that
involve account, collections, biling or requisitions will be processed in this
division.
Account part is concerning on
calculating all payment that will be done by SRT itself or for the customer for
payment by using SRT services. The important task that they do also is managing
cash flow and they also provide petty cash that used for daily payment such as
to pay petrol and tol. This division also managing for fix payment such as
rental and claims. Another is they are also managing the cash management for
ATM and selling the coins. Where they will issue all the invoices. The crucial
part of this division is to meet the deadline.
According to the company’s policy any
claims from the workers only can be done after 3 month and after get the
approval from Tuan Haji Razali. Usually workers will claim for permanent
injured.
The division will be audited once a year
around august and three month once they will have board meeting for financial
division.
Collection part concern on issuing
invoice and collections of any payment that done by the customers and also to
control SRT-EON’s credit. Ensuring that the customers bbas debt are low or
minimum.
They dividing their task to monitor
their customers and need to alert on customers demand and problem.
They also using the ISRTEON system to
generate data for billing and issuing invoice.
(07/10/2015) Wednesday
Central
Monitoring Station Services (CMS) Division
: Inside their monitoring room
: Questior lock used in the vaulting room.
Briefing by Mr Hafiz and Mr Azwa. CMS
are under Operation Division and one of the service provided by Hi-Tech
Division. Now they are using new system to monitor where its connected with the
satelite and also there are also are several software that they used because of
the customer has different types of CCTV and alarmed used.
Service that provided by CMS is alarm
and CCTV for companies and individu, active guard for tracking all the SRT van
has been and by using the system can easily know the location of the van and it
speed, safe deposit box (SDB) where customers can keep their things under surveillance
of SRT. Most of the customers keep their money, gold and other valuable things.
Another service is questior lock and vaulting room.
About 22 SRT branch has their CCTV and
alarm that linked with the monitor in headquarters. Which means the officer in
hq can monitor the employee directly. CCTV and alarm that placed in any
organizations or individual property also will be monitored in hq. They will be
able to report directly to the owner id there is intruder and can call and
inform the relevant authorities depending on the nature of crisis or emergency
or their nearest response team. They also advise customer when choosing the
CCTV and alarm brand.
They are provide Safe deposit box (SDB)
room in SRT hq with different size and the price for rental is based on its
size. Only owner and person who has the authority to access the room can enter
the room. Person in charge (authorised person) and customers (owner of the box)
each has keys where the person incharge cannot open the box with out the keys
from the owner even he has the master key. Each of the box has insurance RM
20,000.
Vauting room is where they keep all
valuable things such as money that they need to transfer into some place but
cannot be done in same day. The vauting room are protected with password and
the CCTV will direct record from that room. The password will be change once
used and if there is robbery the officer are train to use SOS code and the hq
will be alarmed about the robbery.
CMS will generate data or report
everyday about all activities during monitoring and patriot.
Hi-Tech
Division
Briefing by Miss Nurul. This division
are connected with CMS where Hi-Tech is the one who preparing the quotations
for using SRT security services. Some of the customer they are using their on
contract and SRT will pursue with the term and conditions if both parties are
agreed.
Service that provided by Hi-Tech are :-
a)
Closed circuit
television (CCTV) system
b)
Door access
control system
c)
Biometrics
access control system
d)
Bussiness and
industrial alarm systems
e)
Perimeter
protection system
f)
Central
monitoring station services (CMS) 24hours guard response services
g)
ATM and cash
management
h)
Coins management
Hi-Tech officer will preparing keys, ID
and do verifications for safety deposit box (SDB) and take tender such as from
Bank Muamalat and JTI Tobacco.
Recently they ot tender to installing
thumb print at all Aeon in Malaysia that used for employee attendance.
Hi-Tech division need to ensure that all
the CCTV and alarm located in customer premises are in good condition because
it concerned with customers safety. If the product are damage the Hi-Tech
officer will do quotation on pricing to claim from customer for repairing.
The mission and vission of this division
is to always alert about invented and to increase the quality of their product.
They also wish to diverse their product and services to address the customers
demand and to provide good quality of electronic security system.
Cash
In Transit (CIT) Division
Cash in transit briefing by Puan Nor
Faizah where SRT personal/ guard will carry things effectively from one place
to another such as money, gold or any valuable things. As for the company
interest they only hire local people to do CIT. They has to follow all the
requirement of Kementerian Dalam Negeri (KDN) to get lisence and to renew the
lisence.
To be able do the CIT they has done
adequate preparations where they has done modification on regular van into
armoured van which is bullet proof, have CCTV, GPS, protective door and
windows. The van will be accompaniment by 3 guard which is driver, officer and
armoured guard.
Selections of CIT crew must pass through
the veting for security purposes where
personal with crime record cannot be part of CIT and the head of division has
the right to terminate the guard immediately. The veting process will take
around 3 to 6 months. The driver must have the GDL lisence because the van was
under SRT bussiness lisence. The CIT crew also will be undergo shooting
training to get them CNU lisence (Carry and Use) of armoured equipment and
allow them to get allowance. Other that that training 30 percent of total guard
must attend the certified security guard training (CSG) for about one week.
This training is important because compnay need to renew their lisence and it
was the requirement from KDN.
CIT insurance is RM 5 000 000.
Puan Nor Faizah also told us about the
discipline and punishment for the guard as they work with SRT. They should
follow all the rules and regulation.
Static
Guard Service (SGS) Division
Briefing by Kol Muhammad Johari and Puan
Zubaidah. According to them all the guard will be recruit from the branch. All
the guard must have their own timesheet for their payment.
SGS also need to go to
get the certified security guard (CSG). Every branch must have sent atleast one
guard for the training and they also need to go through the veting process and
if they pass the process they are eligible to get promoted and increasing
allowance and salary.
To get foreign workers,
usually they take from nepal. But before that they need to do request to KDN
with the customer requisitions, after get approval from KDN they need to get
the foreign worker visa or passport. Before that the foreiner need to pass the
medical check up where need to get approval from Foreign Workers Medical
Examination Monitorin Agency (FOMEMA). After that SRT will provide them with
advance, accomodation. Their permit need to be renew every year.
(08/10/2015) Thursday
Business
Development
Briefing by Puan Norliah with their
mission and vission to bring SRT-EON to be number one in security industry
through sales, size of industry, providing various services and imej. They also
need to be able to get quality assignment with advisable rate that lead company
to get high revenue and to fullfill the market demand.
The function of this division is to do
strategic planning to market their product, identification of customers,
quotations/ proposal and get tender.
There is process or flow that need to be
followed as the policy of the division to use the company service such as
guarding (armoured or unarmoured) and
CIT.
The contact with customer will be one or
two years or open where customer can terminate their contract in any time or
else SRT has the right to terminate the contract if customer not follow the
terms and conditions in contract.
If there is service order they will do
visit the site because they need to de quotation on how much they can charge
the customer by use their service.
Cash
Management Division
Servive provided are :-
Ø CIT/ ATM
Ø Cash management
Ø Coins
The department s the cash center. To do
the CIT usually bank will call SRT on how much money they need and SRT-EON will
send the money by van with full protections.
This department need to very precise
when calculate the money and coins.
Every operations or activities will be
reported.
Information
Technology Division
Briefing by Mr Amirul about the system
that used by SRT-EON where the ISRTEON system was originated programmed by the
expert programmer in SRT-EON.
The main functions of this division is
to assuring the company operations are smooth in term of applications and
system used. They have their own programmer to create the ISRTEON system.
The system are important for the guard
timesheet that also important for their payment.
To protect their system from outside
intruder they have backup for all the data and record, computer protections
from virus, firewall and to control unauthorized access all computer has its
own user name and password same with the system.
Audit
Division
Briefing by Puan Putri. She incharge for
auditing all department finance or non-finance. Finance such as Financial
division and non-finance such as HR, Logistic, Admin, payroll etc. Her reprt
will be direct to Tuan Haji Razali and Dato’ Rahim.
She also involve in revise the company
policy where now the policy are permanent but if there is new assignment that
need the policy to be revise then it will be some changes in clause and changes
might be done if there is clause that need to be removed because industry are
change then some old policy can be removed.
She also told us that domestic enquiry
shlould be done if there is problem occur to find out the wrongdoer and to find
fair solutions.
According to her most problem that occur
in Human resource division is the resigned employee details. The total employee
of SRT-EON as August 2015 is 1434 include the management, administrations,
guard and driver. Problem that can occur in CDB division is to ensure the total
money in bank statement are same with the total money receive by the CIT crew.
Koperasi
Establish offically on 15th Disember
2004 when it registered under Suruhanjaya Koperasi Malaysia. The chairman is Tuan
Haji Razali. Membership are open to all SRT-EON employees with Rm 10.00 fees.
Now there are about 800 member. Three month once there will be board meeting
for koperasi.
On 2012, koperasi has give 12 percent
dividen to the member.
List of stuff offered by koperasi :-
1)
T-shirt
2)
Jacket
3)
Umbrella
4)
Bagpack
5)
Suplimentary
product and food
Most of the purchased item has SRT
labelled.
As a member of koperasi they can
purchase item with lower price than non member, may take loan from koperasi to
renew individual car or motorcycle and ablility to get trip vacation trip package.
Must write a formal letter to seretary of koperasi and all the share and fees
will be returned after one year notice of termination. If there is employee has
already stop their service in SRT still can continue being koperasi member.
To stop being member of koperasi, they
have to write a formal letter to the secretary of koperasi.
